FAQ – Theme My Party

If you have time then please place your order at least 20 days in advance from the date of event. However if you have less than 8 days left for the event, then kindly contact us throughtext or what app chat @ +16048353844 and confirm first before placing the order. Digital personalized file can be send to your mail box even less than 12 hours if required on urgent basis.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel orders which are customized . While non-customized orders can be canceled within 24 hrs from placing order.We completely get it, we change our minds too! While we wish could, once an orderis placed, we are unable to alter or cancel orders which are customized .Whilenon-customized orders can be canceled within 24 hrs from placing order. Digitalorders once send on e-mail, neither can be cancelled or return.

Shipping from thememyparty.ca is FAST and easy!

Usually the order is dispatched within 1-2 working days, however if its a new design then dispatch might take upto 4 working days.

Once dispatched, the shipment may take 3-5 days for metro cities and tier 1 cities and 4-8 working days for other cities to reach.

For urgent orders please contact us through text messages or Whats app chat on +1 6048353844 before placing the order.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is dispatched, you will receive an email notification with your tracking information.

Yes. At Theme My Party, we try to ensure our stock levels are always accurate. This means the items you purchase are ready to ship to you from our warehouse immediately.

In the unlikely event that a stock inventory error has occurred and we are out of stock of the item you purchased we will contact you immediately via phone or email to discuss your preference of a refund or substitute product.

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